Frequently Asked Questions

Booking is very simple. Select the property you are interested in, choose your check-in and check-out dates, indicate the number of guests and complete the booking form. You will receive an email confirmation with all the details. You can also contact us directly by phone or email if you need personalized assistance.

Our cancellation policy varies depending on the property and the season. In general, cancellations made more than 30 days in advance receive a full refund. Between 15 and 30 days, a percentage is retained. For cancellations made less than 15 days in advance, no refunds are given. Check the specific details on each property's page.

We accept credit and debit cards (Visa, Mastercard, American Express), bank transfers and Bizum. Payment is made securely through our payment gateway with SSL encryption. A percentage is charged as a deposit upon booking confirmation, and the remainder is paid before check-in according to each property's conditions.

Upon check-in, a security deposit is required which varies depending on the property. This deposit is fully refunded after check-out, once it has been verified that the apartment is in the same condition as when it was handed over. The exact deposit amount is shown on each property's listing.

Check-in is from 3:00 PM and check-out must be completed before 11:00 AM. If you need flexibility with times, contact us in advance and we will do our best to accommodate your needs, subject to availability. We offer self check-in with smart locks at most of our properties.